Stop Bad Service Day

Stop Bad Service Day is an annual American holiday designed to correct the problem of poor customer service in various industries. It is celebrated every first Wednesday in March.

History

The history of Stop Bad Service Day is not known. Customers facing poor service are supposed to have decided to band together and establish this holiday to get the community involved in addressing the problem. Company management should arrange for full inspections of service personnel to make sure they are professional. Inadequate employee skills directly affect the effectiveness of the operation, and poor service scares away new customers and creates a negative opinion of the company.

In the early 17th century and earlier, service was conducted only in the format of face-to-face contact in person. In 1894, the telephone switchboard appeared, which gradually gained popularity and many companies switched to remote customer service via telephone. The industrial revolution and the active development of new technologies led to the emergence of computers. Since the 60s of the 20th century, they began to be introduced into many areas of activity. Nowadays, customer service for companies is increasingly conducted exclusively in an online format, but problems remain today. Employees sometimes lack proper skills, are rude to customers, or mislead customers by mistake. Stop Bad Service Day is designed to fix that!

Interesting facts

• About 20% of customers know exactly what they need, the choice of the remaining 80% is largely shaped by the service staff.
• The success of selling a product or service depends 35-40% on how an employee of the company can find a common language with the buyer.

How to celebrate

If you notice poor service, use the book of complaints. If possible, contact management and describe your problem. Team up with other customers of this company who have also experienced poor service and come up with ways to solve the problem.

Discuss Stop Bad Service Day on social media. Ask other users how often they encounter poor service.

When is Stop Bad Service Day in 2024?

Stop Bad Service Day is celebrated annually on the on the first Wednesday in March.

Observations